Dcoumentation



How to manage messages

Add, edit and delete messages from Messages.  

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Sending a new message 

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    Go to Message > New Message

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    Similar to email, you can provide Subject and Content as well Recipients that the message will be going to. 

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    You may also assign a Case to the message so it can be tracked and searched easier later on 

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    If you need to attach a document, click Attach a document to open up the attachment section 

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    Once you click Send, the message will show up in your Messages with a Sent label 

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